Confessions of a Real-Life Insurance Agent
Hi there!
Ever try to file a claim through one of those sleek, modern, minimalist insurance platforms, only to be ghosted by a chatbot named Zara? Yeah. Us too. 😐
Zara’s got the vibe of someone who’s very into essential oils but has never helped anyone through a claim in her life. She can spell “deductible”, sure—but explain how your homeowner’s policy handles water damage from a rogue upstairs neighbor? That’s gonna be a no from her.
Here at Kim Troutman Insurance, we do things differently
Call us old-fashioned, but we prefer real conversations over canned chatbot confusion and digital dead ends.
The Ultimate Insurance Smackdown: Zara vs. Your Local Agent
| Feature | Chatbot "Zara" | Real Agent (That’s Us!) |
|---|---|---|
| Knows your name? | Maybe. Probably not. | Yes—and how your kid did in soccer last week |
| Handles claims? | Redirects you to a form | Guides you every step |
| Policy advice? | Vague & generic | Personalized & practical |
| Emotional support? | “I’m not sure I understand.” | “Let’s get through this together.” |
| Free pens? | Not a chance | Possibly. And candy. |
We’re Not Superheroes…
But we do carry claim forms, cookies, and probably a Band-Aid if you need one.
We See the Things You Might Miss
You ever get that feeling like we called at just the right time? Like we somehow knew your teenager just got their license, or you’re about to lease that second car, or that your dog-sitting side hustle has grown into a full-blown business?
No, we’re not spying on you. (Promise.) We’re just really good at what we do—and we care enough to keep track.
We’re Actually Listening
We remember when you mention things in passing—like your upcoming vacation or your kid going to college—and we use that to help protect what matters most to you.
We’re Focused on You
No generic coverage here. We ask the right questions, tailor your policy, and help you avoid common gaps that could cost you big.
We Actually Care
We lose sleep so you don’t have to. If something’s not quite right, we fix it—fast. And we’re always just a phone call away. No bots. No scripts. Just help.
We’re Also Fluent in “Normal Human”
You won’t find us throwing around words like “endorsement exclusion sublimit provision” without also explaining what it means—and why it actually matters to you.
We take insurance seriously. Ourselves? Not so much. You’ll always get honesty, clarity, and probably a few dad jokes along the way.
Let’s Keep This Relationship Going
We're not here to just sell policies. We’re here to be your people—the ones you call when your garage floods, your teen gets their first fender bender, or you start thinking about that bakery dream you've had for years.
Whether it's a quick question, a serious claim, or you just want to check in, we're always here.
So go ahead—live your life. Drive, explore, dream big, adopt a second dog, start a business, build that she-shed.
You handle the living.
We’ll handle the insurance.